Premium Care de Fluke – Gold
Utilisation de vos avantages
As a Fluke Premium Care (FPC) - Gold member you will receive an activation email with your FPC ID number as soon as we process your order. The activation link in the email will take you to My.Fluke.com where you need to sign in or sign up.
Your My.Fluke.com account will display all Fluke products that you entered, allow you to create support tickets, coverage dates, and access other information.
If you have more than one person using the equipment covered, they can also create an account associating that account with your FPC ID number.
Setting up your My.Fluke.Com Account >
Accès prioritaire à l'assistance technique >
Your My.Fluke Account
To create an account, visit My Products · Customer Self-Service (fluke.com) and sign-up by entering your email. If you have an account, you just need to sign-in with your email and password. After you sign in, your products will appear or you can add them.
Accès prioritaire à l'assistance technique
Should you require technical assistance simply click on the wrench icon to the right of the product you need help on. This will create a ticket for tech support team.
You can also call the Hotline number you received with your welcome materials. Have your FPC ID, model and serial number ready for verification.
The Fluke Premium Care provides technical support during normal business hours. Notre centre d'assistance technique international (TAC), constitué de techniciens expérimentés, est basé au siège social de la société, dans la région de Seattle, dans l'Etat de Washington (Etats-Unis). Un autre centre est situé à Eindhoven aux Pays-Bas. Il arrive parfois que les techniciens soient occupés à aider d'autres utilisateurs finaux. Dans ce cas, ne raccrochez pas. Laissez un message vocal et précisez votre nom, votre pays, ainsi qu'un numéro de téléphone auquel nous pourrons vous rappeler.
